Nov2017Games

This time students where asked to create a video of a customer journey. Mamacha recorded a video of  their future hotel lobby and the others created a video of a real life service. Customer journey from Mamacha team Kau maka´s video. Video from Los Quatros team.

LosQuatros: The host at the hotel is a futuristic hologram, who scans the customer in advance to offer perfect customsized service just for him. Kau maka: A park in lobby will help people relax and enjoy nature even on rainy days Mamacha + roni: The receptionist in this lobby is a robot

On this day the students described some ideas their team generated which they have deleted and also why they had done it. The teams had discarded game area and classical music in the lobby, fingerprints for customer check inn, food elevator and tables in the sitting area with inductive charging. After 3 days game LosQuatros has a lead of six points over the others. Very close competition at the moment!!

LosQuatros: The Market Square offers souvenirs and beautiful sea-related sights. Even though the market promotes Finnish atmosphere we found it rather amusing that most of the products were made in China. But it doesn't play a significant role to the tourists. kau maka: Tourist information in Helsinki Mamacha + roni: We noticed that most of the famous sightseeing were packed inside 1 kilometer so we did a video, in which we wander true Kauppatori into the Helsinki SkyWheel. It was a beautiful day for the tourists, and the whole area has been put together amazingly in order to form a complete tourism service experience (restaurants, open pools, flea markets, sightseeings, etc.)

Day #1 started with cultural and future lectures and team working. For the game, students had to take some photos of future orientation. Some examples of their findings mamacha + Roni: Helsinki University - Advertisement for Artificial Intelligence Conference & Exhibition LosQuatros:  Supermarket open 24 hours a day, you can make purchases at any time. Supports freedom and individualism kaumaka: The reception would have a AI instead of humans to greet you

On Monday we started our course of Intercultural Approach to Design Thinking with Kiel and Laurea University of Applied Sciences students. The 2 weeks intensive course starts in Espoo, Finland and ends next Friday in Kiel, Germany. The main task of the course is to develop a future vision of the hotel lobby for Sokos Hotels. Students are learning and using several service innovation and design methods during these two weeks. The Nov2017 Games is maid by teachers for visualising the learning process and boosting team spirit. Every day students have a new assignment, which they have to upload into the game platform (Seppo). Here are the teams Team kaumaka Team LosQuatros Team mamacha and their mentor Roni Nov2017Games - a mobile game for Intercultural Approach to Design Thinking.